CyberArk Operations & Engineering
A CyberArk implementation is not a one-time project — it is an ongoing operation. PAM Xpert manages the ongoing operation, technical development and engineering of your CyberArk environment.
What does CyberArk Operations mean?
A production CyberArk environment requires continuous maintenance: regular version upgrades, performance monitoring, account onboarding, policy adjustments, error analysis and user support. Many organisations lack the specialised internal knowledge or capacity to maintain this at a high quality level.
PAM Xpert takes over ongoing management of your CyberArk environment within defined service level agreements — as a dedicated operations partner with deep platform expertise. The model is flexible: from targeted technical support to full co-management or managed service.
CyberArk operations requires specialised knowledge: Vault architecture, CPM policies, PSM connectors, PVWA configuration, platform-specific troubleshooting, upgrade procedures and regulatory compliance documentation. Building and retaining this knowledge internally is inefficient for many organisations.
Operational service scope in detail
Platform Operations and Monitoring
Vault availability monitoring, PVWA performance, CPM runtime status and PSM capacity. Proactive detection and resolution of operational issues. Periodic operational reports for security stakeholders. Capacity planning for growing environments.
Account Onboarding and Management
Structured onboarding of new privileged accounts and systems. Account lifecycle management — creation, modification, deactivation. Policy maintenance for automatic credential rotation. Regular housekeeping: identification and removal of orphaned accounts.
Version Upgrades and Patch Management
CyberArk releases regular security and feature updates. PAM Xpert plans and executes version upgrades in test and production environments — with full test coverage, rollback scenarios and minimal operational disruption.
Incident Response and Root Cause Analysis
For operational incidents or security events: rapid analysis and remediation. Root cause analysis, prevention measures and documentation for regulatory requirements. Escalation to CyberArk support for product-specific issues.
Request a consultation
PAM Xpert is available for a focused conversation about your requirements — no commitment required.